The festival of WordPress
July 23, 2021

This is an archive of the July 2021 event

How to Provide Frictionless Support and Keep Your Mental Sanity

Session overview

What to expect:

Providing customer support is a tough job, and often it can lead to burnout. Years of experience and training taught me how to provide frictionless support without losing mental sanity. I’d like to share my experience so that new support technicians can avoid the mistakes I made.

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